Frequently Asked Questions

Everything you need to know about our products, services, and how we bring Italian beauty to your daily rituals.

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1. Where are KOH-I-NOOR products made?

All of our products are proudly made in Italy, using premium materials and traditional craftsmanship techniques passed down for generations.

2. Do you ship across the UK and internationally?

Yes, we offer fast and reliable shipping throughout the UK. We also ship to most European countries. Shipping options are shown at checkout.

3. Are your products sustainable?

Yes. We use FSC-certified wood, recycled ABS and acetate, and plastic-free packaging to reduce our environmental impact.

4. Are KOH-I-NOOR products suitable for professionals?

Absolutely. Many of our collections are designed in collaboration with professional salons, ensuring durability, comfort, and top-tier performance.

5. How do I request a B2B price list or catalogue?

Please email our UK team at uk@koh-i-noorbeauty.co.uk or fill out the contact form on our website. We’ll be happy to assist you.

6. Can I return or exchange an item?

Yes. You can return any unused item within 14 days of delivery. Please refer to our Returns Policy for full details.

7. How can I get in touch with customer service?


You can contact us by email at uk@koh-i-noorbeauty.co.uk or write to us at:

Holly Bush Farm, Ross Road, Longhope, Glos., GL17 0NG, GB

8. What does “KOH-I-NOOR” mean?

KOH-I-NOOR means "Mountain of Light" — it’s the name of the famous diamond in the British crown and the inspiration behind our brand’s name and elegance.

9. Can I choose between natural and vegan bristles?

Yes. We offer options with natural bristles and vegan-friendly alternatives — clearly indicated on each product page.

10. How do I know if a product is right for my hair or skin?

Each item includes usage tips based on hair or skin type. For tailored advice, feel free to contact our team directly.

11. How long do your products last?

With proper care, our products are designed to last for years. Care instructions are provided on each product page.

12. What kind of packaging is used?

All products are delivered in premium, eco-friendly packaging — ideal for gifting or personal use.